21 & Dice/Roulette Dealers	Shifts Available: 3 On-Call positions Job Summary: Create an entertaining environment for all guests/players. Provide courteous, friendly and prompt service in dealing games for all players. Minimum Qualifications:  Minimum of one year dealing 21 and Dice or Roulette experience is required.  Must possess strong money handling and documentation skills.  Must meet Fitzgeralds standards in regard to rules, game knowledge, and dealing.  Must have knowledge of casino rules, procedures, and regulations pertaining to 21, and Dice or Roulette games.  Must be able to get along with fellow team members and work well with other departments and levels of management.  Must present a well-groomed appearance. Essential Job Functions: • Upbeat personality for all interactions with guests and fellow employees. • Proactive in anticipating customer needs. • Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts. • Must possess money handling skill in providing chips for players. • Knowledge of department policies and procedures, including those pertaining to federal, state, and local regulatory gaming laws and guidelines. • Routinely strives to build and achieve customer satisfaction. • Exercises appropriate discretion in identifying communications of special promotions to customers. • Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Games Supervisor, Surveillance Officer, or Manager-On-Duty. Physical, Mental & Environmental Demands: • Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. • Must be able to stand for up to 8 hours per day. • Responds to visual and aural cues. • Must be able to fluently read, write, speak and understand English to communicate clearly with all players, and team members. • Must be able to lift, pull, push or carry up to 40 pounds. • Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. • When on casino floor, must be able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
Cage Cashier/Senior Cage Cashier	Shift Available: 1 for Graveyard This position is responsible for providing truly 'legendary' guest service to every guest every time. You are expected to promote guest awareness of the Player's Club Loyalty Program. You will cash checks, process credit card advances, and convert coins, tokens, markers, and gaming checks into currency for gaming guests. ESSENTIAL FUNCTIONS: 1. Maintains and is held accountable for all funds entrusted to him/her on a shift basis. 2. Provides prompt, friendly, and courteous service to all guests. 3. Cashes checks, credit card advances and converts gaming checks, tokens, markers, and coin for gaming guests. 4. Promotes guest awareness of Fitzgeralds Player's Club Loyalty Program. 5. Supplies currency, coin and gaming checks to other departments as needed. 6. Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. 7. Ensures and maintains confidentiality of guest’s records. 8. Creates teamwork by helping co-workers with essential functions. 9. Buys, sells and balances his/her cage drawer at shift-end. 10. Handles peak workloads with composure & professionalism, and without compromising friendly and courteous service. 11. Assists those on the front line and with training new hires to learn and develop Cashier functions. 12. Acts as a role model to other team members and always presents oneself as a credit to Fitzgeralds,and encourages others to do the same. 13. Adheres to all regulatory, company and department policies and procedures. EDUCATION: High School Diploma or equivalent EXPERIENCE: Three (3) months previous full duty cage drawer/cashier experience preferred ABILITIES: 1. Literate and fluent in English 2. Excellent guest relations 3. Above average math skills 4. Computer literate 5. Able to lift up to 25 lbs. 6. Excellent number printing. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
Cocktail Server	Available Shift: 2 Graveyard shifts JOB SUMMARY: 1) Cocktail Servers will take cocktail orders from guests in/about assigned station. 2) Clean assigned station, and empty and clean ash trays. 3) Adhere to all state and local liquor laws. 4) Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. 5) Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. MINIMUM REQUIREMENTS: • High school diploma or GED equivalent required. • Must have an outgoing, friendly personality and a flexible schedule. • Literate and fluent in English. • Must have the ability to obtain a TIPS (Alcohol Awareness Training) Card. • Must be a minimum of 21 years of age. ABILITIES: 1. Ability to lift and carry beverage trays weighing up to 20 pounds. 2. Walk, stand and bend for up to 8 hours per day. 3. Able to withstand exposure to second-hand smoke. 4. Above average communication and guest service skills. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
Currency/Coin Counter	Shift Available: 1 Graveyard ESSENTIAL FUNCTIONS: • A Currency/Coin Counter will operate various counting machines; • You will be keying in data entry into the computer system, and you will be loading and unloading currency and coin transport carts; • Must be able to lift 25 lbs of coin bags; • Walk, stand, bend, for up to 8 hours per day. EDUCATION: High School Diploma or equivalent. ABILITIES: • Prior work experience in a casino as a money handler or as part of a drop or count team is preferred, but not required.
Front Desk (Guest Service) Rep	Available Openings/Shifts: 3, 1 Day & 1 Swing & 1 Graveyard Job Summary: Provides aggressive hospitality in a friendly manner. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out. Provides information and directions to guests regarding all services available on property. Resolves guest issues according to Fitzgeralds “legendary guest service” philosophy. Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings. Essential Job Duties: • Greets and welcomes customers with a smile, and takes pride in being a Fitzgeralds team member. • Serves as Hotel representative and customer service role model for other employees. • Understands, values, and supports the Fitzgeralds Legendary Guest Service Philosophy. • Knows special events, promotions, and player programs. • Resolves customer issues. • Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings. • Responsible for the accurate check-in and checkout of guests. • Ensures that all guest contact is courteous, informative and thorough. • Ensures that Housekeeping has cleaned the hotel room prior to issuing keys to a guest. • Responsible for posting charges, settling folios for individuals, groups and due-outs communicated with Housekeeping. • Receives cash, credit cards and comps in payment, obtaining proper approval and authorization. • Maintains an operating bank, renders bills and issues change. • Provides reservations for Casino/Hotel guests, which includes, restaurants, and special events on property. • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. • Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. • Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner using Service Recovery tools. • Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. • Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times. Minimum Required Qualifications: • High school diploma or equivalent required. • Superior customer service skills required. • Experience in data entry and dealing with the public is required. • Computer usage skills required. • Must be able to get along well with co-workers and work as a team. • Must be able to work a flexible schedule including nights, weekends and holidays as necessary. • Professional appearance and demeanor required. • Strong interpersonal skills are required. Preferred, But Not Required Skills: • Proficiency in Microsoft Word, Office 97, Outlook, Excel, and Front Desk/Hotel booking system knowledge is preferred. • Career interest within the hospitality field or related industry is preferred. • A working knowledge of the Reno/Sparks area is preferred. Physical, Mental & Environmental Demands: • Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift. • Must be able to stand for periods of up to 8 hours. • Must be able to respond calmly and handle many customer demands in a fast paced environment. • Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. • Must be able to lift and carry up to 25 pounds. • Responds to visual and aural cues. • Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer and bar encoder. • Must be able to tolerate areas containing second hand smoke. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
Guest Room Attendant (Housekeeper)	Available Shifts: 1 Day shift Job Summary: To clean guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service. Essential Job Functions: • Clean guestrooms. • Ensure that each customer in the hotel is happy with the level of cleanliness and service. Qualifications: • Housekeeping or environmental service experience preferred. • Excellent customer service skills a must. • High School diploma or GED equivalent preferred. Physical, Mental & Environmental Demands: • Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level. • Able to push, pull and carry up to 100 pounds. • Able to tolerate areas containing secondary smoke. • Must be able to work in temperatures in excess of 95 degrees and in cold temperatures as low as 30 degrees. • Respond to visual and aural cues. • Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and brooms. • Must be able to work around crowded areas. • Must be able to read labels on chemical bottles. • Able to stoop, bend, reach and pull around casino and restroom areas. • Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas. • Able to read, write, speak clearly. • Able to tolerate cleaning chemicals without developing an allergic reaction. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
PBX/Reservations Operator	Shift Available: 2, 1 Day and 1 Swing Shift SUMMARY OF JOB PURPOSE: Ensures a fun-filled and exciting environment where the flawless delivery and execution of legendary guest service is paramount. The PBX Operator runs the switchboard providing superior service to both internal and external guests. Responsible for routing all calls presented to the console and directs each call to the appropriate party. ESSENTIAL RESPONSIBILITIES: 1. Provides legendary guest service by responding to internal and external calls in a timely manner, able to answer questions about Fitzgeralds property events and promotions, services, restaurant hours of operation and cost, as well as being in the know regarding entertainment at Fitzgeralds. Ability to direct calls to the appropriate department or employee for handling. Maintains resiliency and professionalism when dealing with difficult guests in all types of business and/or emergency situations as well as the ability work harmoniously with co-workers. 2. Monitors security calls in order to quickly contact, and provide accurate information to appropriate authorities during emergencies. 3. Provides coordination assistance with Public Safety/Security for property emergency situations by in order to ensure Fitzgeralds provides comfort, information and assurance to our guests and employees. 4. Responsible for guest wake up calls for Fitzgeralds hotel guests to ensure prompt, accurate and professional service to our customers. 5. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION: High School Diploma or equivalent GED. EXPERIENCE: Six (6) months switchboard/PBX experience preferred. ABILITIES: 1. Able to type 35 wpm. 2. Able to deal with constant phone interaction. 3. Literate and fluent in English, verbal and written. 4. Auditory range must include immediate environment. 5. Acts as a role model to other employees and always presents oneself as a credit to Fitzgeralds and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.